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From Matthew on 11/3/09
I love dealing with a family owned company.***Authenticated review by ReviewBoost
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Quick and comfortable
I've been going to Lucas tire for years. After a few bad experiences as a new Chicago resident, I found Lucas tire through a friend's recommendation. The environment is clean and comfortable, service quick and honest, and the staff is very friendly. I've definitely passed the word along!
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Flat tire
Three weeks back i got a flat tire (pothole) while driving on Western. It was around 4:30 in the afternoon and i had just bought groceries across the street when i felt something was shaking on the front left side of the car.
The front left wheel was slashed so i stopped at Lucas Tire for help.
I know nothing about cars so i was afraid about getting ripped off, but 35 min later and a bill lower than what my toe nails costs me, i was on my way home with a new tire.
just wanted to share a story about a dame in distress :)
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Friendly staff and very quick!
Lucas Tire has a friendly staff. I had a great experience with them and will definitely go back. Great customer service.
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Top Notch - start to finish
Went to Lucas Tire and had my car fixed in under an hour! Everyone on site was very professional. Will definitely go back for future service appointments. Highly reccomend!
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Excellent Service . . .
Rich was very helpful in explaining auto issues to those that don't know a whole bunch about cars. He makes sense of what work is being billed for, the best a client could ask for.
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Only place to get the tires done right
Take my car there all the time. Have two sets for my car bought earlier this year.
Whenever i need something I give them a call. They look at my car, give me an estimate, i say OK and they fix it! Nothing to it to be honest!
When it comes to tires these guys are the best!
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Best repair shop around!
I went to Lucas Tire to get some work done on my car, and they repaired it as soon as possible. They even offer you cheap prices and great customer services. If you have any questions on your repairs or you want to see the problem for yourself they'll be happy to show you and explain in greater detail! Lucas Tire is the best! Thank you!
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They will rip you off
When I ran over a pothole and went into Lucas Tire for an estimate, I should have walked away the moment I heard the woman in front of me in line say,
more...
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Installed the Wrong Tires
On September 15, 2007 I purchased 4 new tires from Lucas Tire. I recently discovered they installed the wrong size tires on my Honda Civic.
When I originally purchased the tires the majority of my driving was short distances on city streets within Chicago. For the last 9 months, the majority of my driving involves long distances on expressways. With the onset of winter my car has handled very poorly in snowy conditions. I assumed I had bought poor quality tires back in September 2007. Today I went to purchase two new front tires from a different tire company. While shopping for new tires, I discovered that Lucas Tire had installed tires that were for a Honda Accord rather than a Honda Civic. I went to Lucas Tire to explain the mistake and he refused to replace the current tires with the correct size tires. As a result I had to buy four new tires at another tire store.
Obviously when I hired Lucas Tire I expected the company to install tires that met Honda's tire specifications. I am appalled that Lucas Tire knowingly equipped my car with tires that caused my car to maneuver less safely in winter conditions which in turn jeopardized my safety and the safety of my passengers.
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